Taskmate unifies IT incident management, change control, service requests, and HR workflows into one intelligent platform — built for modern enterprise teams.
No credit card required · Free demo · Enterprise-ready
10,000+
Tickets managed
94%
Avg SLA compliance
12
Integrated modules
<3 min
Avg first response
One platform covering every part of the employee service lifecycle — from IT to HR.
Capture, triage, and resolve incidents with priority scoring, SLA tracking, and root cause analysis. Visual SLA bars keep teams accountable.
Plan normal, emergency, and standard changes with risk assessment, CAB approval flows, and an automated state machine.
Employees raise hardware, software, and access requests through guided forms. Hardware orders include delivery details and SLA commitments.
Benefits, payroll, workforce planning, talent management, and employee experience — all connected to the same user directory.
Executive dashboards with stacked bar charts, SLA donut charts, team workload heatmaps, and recent activity feeds — real-time from your data.
Integrated Penneo document signing for contracts, NDAs, and HR agreements. Manage casefiles and folders directly from Taskmate.
From request to resolution in three steps.
Employees open incidents or browse the self-service catalog to raise requests — no training required.
Requests are automatically routed to the right team. Approvals follow configurable workflows with SLA clocks.
Agents resolve issues with full audit trails. Dashboards track SLA compliance and team performance in real time.
Start free. Scale as you grow.
Starter
Perfect for small teams getting started with ITSM.
Professional
Everything your enterprise service desk needs.
Enterprise
Tailored for large organisations with complex needs.
Explore the full platform — no setup, no credit card.
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